Planning and Setting Goals
Q1) Which is a potential opportunity to a company?
- Complacency among rival firms
Q2) Which is a potential strength of a company?
- Lower costs
Q3) As a supervisor, when should you deviate from company policy?
- Never
Q4) Deciding on objectives and how to achieve them is part of which basic function of management?
- Planning
Q5)A supervisor wrote the following goal for their training team: “The training team will conduct more training sessions by the end of the quarter.” How should they improve the wording of this goal?
- Add specific information to the number of trainings
Q6) Goals can be made measurable by including which type of information?
- Quantitative
Q7) Which sort of goal requires cooperation from others to achieve and appeals to both heart and mind?
- Superordinate
Q8) What is the typical duration of a short-range plan?
- one year or less
Q9) Which is another name for contingency planning?
- scenario planning
Q10) Which is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.
- Project management
Q11) Which type of project management tool is a graphical illustration of a schedule that helps to plan, coordinate, and track specific tasks in a project?
- Gantt chart
Q12) A PERT chart should be used when it is necessary to do which?
- map out tasks in a flowchart pattern
Problem-solving and Decision-making
Q1)Which is a process of systematically analyzing gaps between expected and actual conditions to find and remedy their causes?
- problem solving
Q2) Which describes problems that have already been observed or are occurring right now?
- current problems
Q3) What is the first step in resolving an issue?
- Define the problem
Q4) Which is the first step in the problem solving process?
- Identify the problem or issue
Q5)Which is an example of a programmed decision?
- Administering a routine merchandise return policy
Q6) Which type of decision is based on past experience and immediate feelings about the available information?
- an intuitive decision
Q7) Which of these situations would likely result in an ethical dilemma?
- Choosing between equally unsatisfactory alternatives.
Q8) What is applying a set of moral values to business policies and practices with the goal of producing fair decisions?
- Business Ethics
Q9) Why should managers encourage employees to be creative?
- Creativity is needed to solve problems and seize opportunities.
Q10) Which idea-generating technique includes a strict series of rules by which participants must abide?
- Brainstorming
Organizing
Q1) Which is a likely organizational result of decentralizing ?
- Employees tend to be highly satisfied.
Q2) Which is the relative authority that each manager in the organization has from the CEO down to the lowest-level manager ?
- chain of command
Q3) Which is the first step to resolving conflict ?
- Be alert to its presence.
Q4) Which is a group of people who work together toward common goals, and the structure that results from grouping their tasks and prescribing formal relationships ?
- Organization
Q5) A supervisor constantly watches and gives direction to employees to ensure they complete their job tasks. This is an example of what ?
- micromanaging
Q6) Your supervisor has assigned you the task of nightly safety checks. What is this an example of ?
- delegation
Q7) What is a group of people who must work together cooperatively to achieve common goals, while striving to improve their effectiveness ?
- team
Q8) A supervisor leads a team of specialized computer programmers. This is an example of which type of organization ?
- Functional
Q9) The addition of specialists to a line-structured organization creates which type of structure ?
- Line and staff
Q10) A set of shared values, standards of behavior, and mutual expectations of an organization's members is that organization's _____________.
- culture
Q11) Which can cause conflict ?
- Disagreements between employees about what is most important
Q12) A meeting participant who is concerned with maintaining and balancing the social and emotional needs of the group members is fulfilling which type of role ?
- social
Q13) When should a supervisor have a wider span of control ?
- Many employees perform similar activities in a single area
Q14) In which team development stage do group members experience differences over factors such as direction, leadership, work style and approach, and perceptions about the expected quality and state of the deliverable ?
- Storming
Q15) An employee tends to be the leader of his coworkers with the same job title at the grocery store. This is an example of what type of organization ?
- informal
Staffing, Training and Appraising
Q1) Which is an advantage of external recruitment ?
- it can lead to the introduction of new ideas
Q2) Which is a written summary of the knowledge, skills, and abilities needed to perform a specific job ?
- the job specifications
Q3) Which step of the staffing process involves choosing an applicant who is most likely to succeed in the job ?
- selection
Q4)What is the process of determining, through observation and study, the relevant information relating to the nature of a specific job?
- Job analysis
Q5)In which type of interview do managers ask the exact same questions of each applicant for a specific job?
- Structured Interview
Q6)Which question is best when assessing a potential employees' work schedule availability?
- "Are there specific days and hours that you cannot work?"
Q7)Lucinda used the copy machine break down as an opportunity to teach her new employee Daniel how to fix the machine. What training concept is this an example of?
- teachable moment
Q8)Which of the following is a valid reason to provide training?
- improve employee performance
Q9)Which is a potential problem with performance appraisal systems that consider measurable results but not behaviors?
- Results can be achieved by undesirable behaviors.
Q10) Which training methodology allows employees to learn by doing or watching others?
- on the job
Q11) For employees, which makes feedback most effective?
- immediate
Q12) Which is the MOST common source of an employee's performance appraisal?
- The employee's supervisor
ICPM Certified Supervisor Professional Certificate
1 Comments
thanks helped alot
ReplyDelete