Leadership, Motivation and Organizational Control All Quiz Answers

Leading and Inspiring

Q1) Which type of emotional intelligence focuses on being a catalyst for change, building bonds with others, inspiring them with a vision, and influencing them through a range of tactics ?

• Relationship management

Q2) Which is the process of influencing and supporting others to follow you and do willingly the things that need to be done ?

• Leadership

Q3) According to the concept of Situational Leadership, effective leaders are able to:

• adjust their leadership style to fit different situations.

Q4) Through what process does one person exert influence over others and inspire, motivate, and direct their activities ?

• Leadership

Q5) A supervisor who empowers a highly skilled employee to facilitate a new hire orientation is enacting which leadership concept ?

• substitute for leadership

Q6) Which is an example of a participative approach to leadership ?

• involving employees in decision-making

Q7) What is the best leadership style to apply during crisis situations ?

• Autocratic

Q8) What is the belief by employees that their supervisor will consistently behave with integrity ?

• Trust

Q9) Which type of emotional intelligence focuses on using empathy to sense other people’s emotions, understand their perspectives, and take an interest in their priorities ?

• Social awareness

Q10) How does inspirational leadership differ from traditional leadership ?

• It focuses on the people being led, not pursuing organizational goals at all costs.

Motivating Others

Q1) What should a manager consider FIRST when attempting to motivate an employee ?

• What the employee values

Q2) Which of the five basic needs states that we need to feel free from harm or job insecurity ?

• safety need

Q3) Which is NOT an important motivational driver ?

• fear

Q4) Intrinsic rewards meets which type of employee need ?

• motivational factors

Q5) When will an employee will usually be a high performer ?

• The expectation and likelihood of high performance are both present.

Q6) The production supervisor of a department formalized the specification of tasks for workers and the method for performing each of them. Lastly he combined individual tasks into specific jobs for individuals. Which did he accomplish ?

• Job design

Q7) Which is an expected benefit of employee engagement ?

• Commitment to the organization

Q8) Your supervisor recently redesigned your job to enable you to make meaningful choices about how your work gets done. Which of the five core dimensions did your supervisor address when making this change ?

• autonomy

Q9) Which is the giving of decision-making and problem-solving authority to lower-level employees ?

• Empowerment

Q10) How do employees benefit from an effective empowerment program ?

• They develop a sense of working together to create value for customers.

Controlling and Improving Results

Q1) On which of the following are control standards often, but foolishly, based ?

• high hopes

Q2) What is a supervisor doing by reviewing monthly production figures and comparing them to last month's results ?

• monitoring

Q3) A supervisor found a production issue and is now taking corrective actions to fix it. What is the supervisor doing ?

• filling the Fixer role

Q4) What should a supervisor do upon discovering that performance has fallen below standards ?

• Investigate the cause of the deviation.

Q5) What is the second step in the control process ?

• collect data to measure performance

Q6) Which is a process through which a business seeks to ensure that product and/or service quality is maintained or improved ?

• Quality Control

Q7) Who ultimately determines whether a company's products have an acceptable level of quality ?

• Customers

Q8) According to the Six Sigma methodology, which is the first stage of a systematic improvement process ?

• Define quality and the voice of the customer.

Q9) Total Quality Management (TQM) focuses on improving the quality of products and services through:

• continual improvement of internal practices.

Q10) A supervisor is using reports and numbers to explain the value of the controls that have recently been put in place. Which method is the supervisor using to soften employee resistance to controls ?

• be specific

Accounting and Finance

Q1) What is the overall purpose of accounting ?

• To provide financial information that is useful to decision makers.

Q2) Which step in the accounting cycle is performed immediately before the preparation of a company's financial statements ?

• prepare a trial balance

Q3) Which can be converted into cash within one year ?

• current assets

Q4) What is included on a balance sheet ?

• Assets, liabilities and owner's equity

Q5) Which includes payments that are due in one year or less ?

• current liabilities

Q6) A corporation should include these types of accounts on a balance sheet: assets, liabilities and ________.

• stockholders equity

Q7) Which type of asset includes corporate intellectual property and trademarks ?

• Intangible

Q8) Revenue – Cost of Goods Sold = __________.

• Gross profit

Q9) Which shows an organization's bottom line (profit or loss) and summarizes activities over a period of time ?

• income statement

Q10) Which financial statement shows how changes in balance sheet accounts and income affect cash and cash equivalents, and breaks the analysis down to operating, investing and financing activities ?

• Cash flow statement

ICPM Certified Supervisor Professional Certificate

1. Modern Supervisor Skills All Quiz Answer
2. Planning and Organizing for Supervisors all Quiz Answers
3. Leadership, Motivation and Organizational Control All Quiz Answers